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Troubleshooting

I can't log into my dashboard

Try these steps:

  1. Make sure you're going to app.chironlabs.ai
  2. Use the same email address you signed up with
  3. Check your spam/junk folder for the magic link email
  4. The magic link expires after 10 minutes — request a new one if needed
  5. If you're still stuck, email support@chironlabs.ai

My website looks different on my phone

Your site is designed to be responsive — it intentionally looks different on mobile vs. desktop. This is a feature, not a bug. If something looks broken or content is missing on mobile, email us with a screenshot and we'll fix it.

My contact form isn't working

Check these things:

  1. Make sure you're filling in all required fields (name is always required)
  2. Check your dashboard — the lead may have been captured even if you didn't see a confirmation
  3. Try submitting from a different browser or device
  4. If the issue persists, email support@chironlabs.ai with details

I'm not showing up on Google yet

This is normal if your site is new. Here's the timeline:

  • Week 1-2: Google discovers and indexes your site
  • Week 2-4: Your site starts appearing for branded searches (your business name)
  • Month 2-4: Rankings improve for local keywords (with Growth or Pro plan)

If it's been more than 2 weeks and you can't find your site by searching your business name, contact us.

My Google reviews aren't showing on my site

Check these things:

  1. Reviews display requires the Growth or Pro plan
  2. Make sure your Google Business Profile is connected in Settings
  3. New reviews may take up to 24 hours to appear on your site
  4. We only show reviews with 4+ stars by default — check your threshold in Settings

I got a notification about a negative review

When you receive a 1-2 star review, we send an SMS alert so you can respond quickly. Here's what to do:

  1. Log into your dashboard and go to Reviews
  2. Read the review carefully
  3. Check the AI-suggested response — edit it to add a personal touch
  4. Approve the response to post it to Google (Pro plan) or copy it to post manually

Best practices for negative reviews:

  • Respond within 24 hours
  • Be professional and empathetic
  • Address specific concerns
  • Offer to make it right offline

My site is loading slowly

Your site should load in under 1 second. If it feels slow:

  1. Check your internet connection first
  2. Try a different browser or clear your cache
  3. If it's consistently slow, let us know — we target 90+ Lighthouse scores and will investigate

I want to change my plan

  1. Log into your dashboard
  2. Go to Settings > Subscription
  3. Select your new plan
  4. Upgrades take effect immediately; downgrades at next billing cycle

Or just email support@chironlabs.ai and we'll handle it for you.

Something else is wrong

Email support@chironlabs.ai with:

  • What you expected to happen
  • What actually happened
  • A screenshot if possible
  • Which device and browser you're using

We respond within 24 hours.