Leads

The Leads section shows everyone who has contacted you through your website's contact form.

What You'll See

Each lead shows:

• Name and contact info (phone, email)
• Message — what they said when they reached out
• Service requested — if they specified what they need
• Source — which page on your site they came from
• Date — when they submitted the form
• Status — where they are in the pipeline (new, contacted, quoted, booked, completed)

Lead Pipeline

Leads move through stages:

1. New — Just submitted the form. You haven't responded yet
2. Contacted — You've reached out to them
3. Quoted — You've sent a price or estimate
4. Booked — They've confirmed an appointment or job
5. Completed — The work is done
6. Lost — They didn't move forward

Lead Temperature

Each lead gets a temperature rating:

• Hot — Ready to buy, time-sensitive, or high-value
• Warm — Interested but not urgent
• Cold — Just browsing or low intent

Notifications

When a new lead comes in:

• You'll see it in your dashboard immediately
• If you have SMS alerts enabled, you'll get a text for hot leads
• Weekly email reports include a lead summary

Available on All Plans

The leads inbox is included in every ChironLabs plan, from Starter to Pro.